Terms and conditions

Please read before using the app:
1. A place where the vocabulary that will be listed is intended to mean the corresponding definition, as follows:
  • Application : It is a program owned by the operator, and it is for laundries that allow it to be downloaded from the stores of the (Apple Store) operating system or the (Google Play) system (the driver).
  • Customer : The person who requests the service through the application and pays a sum of money for that.
  • Account : It is the procedures that the customer follows to register his data in the application and expires, and it creates a password and a secret number for it.
  • The order : It is the customer’s holdings of (all kinds of clothes, blankets or carpets), and he entered her information in the application and requests a service from the laundry.
  • Service : What the customer has chosen when determining the order, and what washing or ironing needs this order, or both.
  • Invoice : The total service requested by the customer from the laundry.
  • Driver : A person associated with the first party with an official contract chosen in the application from a group of drivers who are also associated with the first party with formal contracts, and the driver's task is to take the order from the customer and go to the laundry according to the directions approved by the application or return the order to the customer from the laundry after To perform the service.
  • Service Provider : The laundry chosen by the customer.
2. After downloading the application, the customer is obligated to follow the registration procedures for the first time to open an account by filling out the required data and pledging the correctness of the information, and to facilitate the entry process the customer will create his own (password and password) with a pledge to keep it that falls under his direct responsibility, and you can also apply the method to recover and change your password.
3. Application operators are entitled to keep the data and documents that the customer attached during the registration process.
4. The customer undertakes to update the data whenever requested by the application operators.
5. When using the application, the customer must adhere to the accuracy when requesting the service, in the following points:
5.1. When determining the type of clothes, their number and the service required for each of them.
5.2. Choose the laundry that is requested from the service.
5.3. When choosing the time for the driver to attend the order, and when choosing a time to bring the order after service.
5.4. Determine the exact location of the residence. 6. We will make an order number for each order and
6. We will make an order number for each order and let you know when the order is accepted. Please list the order number in all subsequent communications with us.
7. If you cannot fulfill your request for any reason, we will notify you by email.
8. You can cancel your order before the driver receives the order from the customer.
9. We can cancel your request in the following cases:
9.1. As a result of an event outside our control.
9.2. If the order does not match the entry in the application.
9.3. If the order is damaged or damaged.
10. The customer is obligated to pay the bill in cash or via the application using the customer's bank card (Mada) (a network device will be provided with the driver), and the customer is obliged to pay the bill in conjunction with the driver's request to bring the order, and in the event that the bill is not paid, the driver is unable to implement the service required from him only after payment.
11. The application gets to the customer the ability to use the driver to come to the customer's residence to take the order and take it to the adventure, and you can also apply to the customer the ability to use the driver to bring the order from the laundry to the customer's residence after requesting that from the application.
12. The maximum period for keeping the laundry in the order is three months, as a maximum, calculated from the date of requesting the service. After that, the operators of the application and the laundry other than that for losing the order.
13. When a holdings are lost, the following procedure will be taken:
13.1. Upon receiving the order from the driver, the customer inspects the order in front of the driver, who informs him of what has been lost and document this in the application.
13.2. After documenting the loss, an opportunity is provided to communicate with the laundry and the application operator to search for what was lost within a maximum period of 24 hours, and in the event of the missing snippet of the customer, it is delivered to the customer without requiring him to pay any additional costs.
13.3. In the event that a 24-hour period has passed and the customer's lost holdings have not been established, the fair compensation value will be paid to the customer, by calculating:
13.3.1- If one of the customer's belongings is lost or damaged by the laundry, the customer will be compensated according to the provisions and terms of the laundry in the customer compensation.
13.3.2- The operator of the application shall be obligated to compensate the customer when one of his possessions mentioned in the order is lost, if the driver is missing the driver, and the customer deserves compensation no more than 6 times the value of washing the piece in the laundry.
14. What is forgotten by the customer in clothes upon delivery. The customer does not ask about the laundry or the operator for the application or the driver, but the responsibility for losing it falls on the customer.
15. We or the service provider will not be responsible for any loss or damage (including, but not limited to) any color loss, shrinkage or any other damage, resulting from the following:
15.1. Notify us of any special requirements or instructions for cleaning the item.
15.2. Any damage that exists to the item at the time of receipt from the customer.
16. The operator of the application has the right to refrain from dealing with the customer whenever he deems the interest to do so, and the operators of the application have the right to cancel the customer's account without consulting the customer.
17. We may need to change these terms to show changes in law or best practices or to deal with the additional features that we offer. We may update our platforms and change them from time to time to reflect changes in our services, our users' needs, and our business priorities. We will try to provide you with reasonable notice of any major changes.
18. Contact information - If you have any questions regarding the terms, conditions, or service, please contact us at Support@eclean.online
16. The operator of the application has the right to refrain from dealing with the customer whenever he deems the interest to do so, and the operators of the application have the right to cancel the customer's account without consulting the customer.